Frequently Asked Questions about Navigation Software

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（1）              How come my device can’t indicate my correct position?

There are two conditions for accurate positioning:

a)        GPS settings must be correct

Your device might not be able to receive GPS signal if the port number and baud rate are not set correctly.

b)        Coverage

As the mountains, high-rise buildings and bridges will shield, reflect or deflect GPS signals, please make sure your device is placed in an open area with good signal reception. You also need to make sure there are 3 or more satellites available for the device to calculate your coordinates, i.g. for positioning.

Also, if your device can’t receive GPS signal, it could be the reason of hardware defect, please contact your hardware dealer for solution.

Note: on initialization, the navigation device will need some time to complete initial positioning, generally 1-3 minutes, please be patient.

（2）              Does your software support speeding camera warning? Can I add such camera information to my map data?

Yes. When you come across a camera, you can move the cursor to where the camera is on the map and touch the “Shortcut menu”, choose “Add camera”, and a new camera point will be added to the map database, next time you come close to this camera point you will be warned in advance.

（3）              Why the route suggested by the navigation software is so different from what I think it should be?

When planning the route, the navigation software will take the following into consideration: the shortest distance, the best route, expressway priority, road condition as well as the current status of the map, while the road condition could be changing everyday, such as restriction on the road ends. As such changes can’t be shown on the map whenever they take place (the map can’t be updated that often), the route planned could be different from what you think it should be, please follow the road sign and made decision according to the real condition of the roads.

（4）              Do I have to pay service fee for using the navigation software?

You don’t have to pay for just receiving GPS signal. We offer free upgrade of your digital map for one year, after that, you will have to pay for map data upgrade, please contact our dealers or our Sales Department for details.

（5）              How come the position indicator (car icon) does not show the correct position of my car?

That could be the problem of positioning accuracy. Currently the GPS accuracy can be as good as 15 meters or less, however, it could be worse due to the shielding or reflection of GPS signal by buildings, etc., which causes the position indicator to appear at the wrong place. When planning a route, the navigation software will automatically correct the positioning error by snapping the icon to the nearby road, and remarkably improve the positioning accuracy.

（6）              What should I do if I miss a turn or fail to follow the route during the guiding process?

The navigation software will automatically recalculate a route for you based on your current position if it detects you are not on the planned route. Just follow the new route and go ahead!

（7）              How come the position indicator keeps springing around when my car actually stays still?

This is caused by the insufficient positioning accuracy of your GPS device, as it is called "GPS Zero Drifting". With the performance of the GPS receivers being continuously improved and the navigation software specifically designed to deal with it, such phenomenon has become scarce.

（8）               Can your digital map data be separated from your software?
Answer: No at this moment.

（9）               What is the latest version of your navigation software? What features does it have?
Answer: The latest version of our navigation software is V3.06, and it has the following features:

1)          User-defined speed limit warning
You can set a speed limit, and when you're driving beyond that limit, the system will vocally warn you, so as to ensure you drive in a safe manner.

2)         Speed limit warning for specific roads
We have added speed limits for specific roads in our map data, and when you're driving beyond that limit, the system will vocally warn you, so as to ensure you drive in a safe manner.

3)          Handwriting input

4)          TTS (telling the names of the roads)

5)          Adding camera traps by the user

6)          Beautiful user interface and simple operation

7)          A variety of input methods
Initials, Full-spelling Pinyin, Five-Stroke, Strokes and handwriting, etc.

8)          Background color customization

（10）           What models of navigation devices or PDAs/mobiles does your navigation software support?
Answer: our navigation system can run on most of the navigation devices or smart phones on the WinCE platform, i.g. Pocket PC 2003, WinCE.NET 4.2, Windows mobile 5.0, etc. It has been tested to comply with more than 40 models of navigation devices (MIO169, MIO P350, Dell X51, etc.) and PDAs/smart phones(MIO 701, Dopod 818, Dopod 828, etc.)

（11）           When will your navigation software for PC be available in the market? How can I use my computer as a navigator? What kind of configuration should my PC have to run your navigation software and digital map?
Answer: We plan to launch our navigation software for PC in June-July 2007, your patience is appreciated. To enable the navigation function, your PC needs to have navigation software and digital map installed, as well as a GPS signal receiver.

System requirements:
- 800MHz or higher Intel or AMD processors
- 256MB RAM
- Fully duplex sound card and speakers
- 65,000 color graphic card
- 2.5GB available disk space
- Windows 2000（SP2 or above）or Windows XP

（12）           How do you provide your software and digital map? Can I download it online?
Answer: They are provided by software licensing. The software and the map are bond together. We currently don't offer software or map download for final release version, but we have some test data for users to download for testing purpose.

（13）           Can your software be used together with hardware and digital map from other sources?
Answer: Yes, but it need to be tested and customized to run with them.

（14）           What should I do if my data or installation CD is damaged or lost?
Answer: As long as your installation CD is not damaged intentionally, we will offer free backup CD. If you bought it from one of our dealers, you can ask them for one. To activate your navigation software, you need to copy the installation files to the storage card and use the activation code printed on the CD cover to activate your navigation system. If you loose your activation code, you have to send your storage card to our after-sales department and they will activate it for you.

（15）           What benefits can I enjoy as a genuine user of your navigation software and digital map?
Answer: free upgrade of navigation software and digital map data for one year.

（16）           What can I do if I lost my serial number for software installation?
Answer: you need to send the storage card back to us and let us regenerate a new serial number for you.

（17）           Can I share my navigation software and digital map with my friends?
Answer: unauthorized duplication of software and digital map is strictly forbidden! While the same models of navigation devices can use the same digital map.

（18）          Do you have multi-language version of your navigation software?
Answer: We can provide multi-language version, i.e. Traditional Chinese or English, in addition to the Simplified Chinese version, according to the demand of our customers.

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Frequently Asked Questions about Digital Map

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（1）      Can I add to or modify the existing digital map data, for example, adding a POI or a section of road?

Answer: NO. Currently our digital map does not support such function, as the map data has been encrypted by the Star Map Press, there is no way the other parties or individuals can modify the map data.

（2）      How come I sometimes can not find some basic POIs?

There are three basic reasons:

1.      The name of the POI stored in the database is different from what you input.

For example: you might input “Shenzhen Station” while what is stored in the database is “Shenzhen Railway Station”, if such is the case, you will not get the results you want. You may try a fuzzy search with fewer key words, such as “Station”, then you probably will get the right return.

2.      Why isn’t my may data up to date?

As a matter of fact, roads and POIs are changing everyday while the updating of the map data is subject to certain life cycle, generally 2-3 times each year, therefore, if you can’t find the information you want, it could be that the map data is not updated. Please keep a close eye on our map data update notice.

3.      The POI you have tried to search belongs to those prohibited to be integrated in the digital map according to the State’s policy.

According to the State’s policy, information that is not allowed to be integrated or indicated in the digital map includes: military facilities, military forbidden zones, units and facilities in close relation to public security and civil facilities in relation to national economy. If the POIs you try to search fall within any of those categories, you certainly won’t get the results you want.

（3）      How do I update my navigation software and digital map? How often can I update them?
Answer: Dealers can go to our website and download the latest map data, and the end users can send the storage card back to us and we will update it with new data and send it back to you; map data are scheduled to be updated twice a year, and 4 times a year for certain areas; the navigation software is scheduled to be updated 3 times a year.

（4）      How do I buy new map data? From the vendors or buy them online?
Answer: To purchase new map data, you can call our sales team or go to a vendor’s shop or buy it online. For contact information of our vendors or how to buy it online, please visit our website to find out.

（5）      How do I distinguish the software’s beta version from the final release version?
Answer: There is a “Data for test only” label in the About dialogue of the beta version, while there is no such label in the final release version.

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